Frequently Asked Questions
How long is the ARCCTV warranty?
ARCCTV-branded products include a 2-Year Limited Warranty against qualifying defects in materials and workmanship under normal intended use. Proof of purchase, exclusions, remedies, and claim instructions appear in Shipping & Returns.
What is the return period?
Eligible products may be returned within 30 days after delivery. Contact support before shipping anything back.
Is U.S. standard shipping free?
Yes. Standard shipping is free for eligible U.S. orders with no minimum purchase threshold.
Which app do ARCCTV cameras use?
ARCCTV cameras use the ARCCTV App for iOS and Android. Available controls include live view, motion notifications, two-way audio, and event playback.
Do cameras support local storage?
ARCCTV cameras support microSD local storage up to 128GB. Use a compatible high-endurance microSD card and format it through the ARCCTV App before recording.
Is cloud storage free?
ARCCTV cameras include free 6-second event clips. Longer cloud recordings and additional cloud features require an optional paid plan.
Can a camera work without a subscription?
Yes. You can record to a compatible microSD card without a paid cloud subscription. Remote viewing, notifications, and other app services still require internet access.
Are ARCCTV smart plugs designed for U.S. outlets?
Yes. ARCCTV smart plugs sold on this site are designed for 120V/60Hz U.S. outlets with a NEMA 5-15 plug. Never exceed the load shown on the product label.
Can an indoor smart plug be used outdoors?
No. Use only a model specifically marked for outdoor use and connect it to an appropriate GFCI-protected outlet where required.
Do headphones and speakers work with every Bluetooth device?
They work with compatible Bluetooth devices. Available codecs, controls, multipoint behavior, and latency depend on the ARCCTV product and the connected source device.
Can smart lighting be used with a wall dimmer?
Only when the product page explicitly states wall-dimmer compatibility. Many smart lights require constant power.
How do I submit a return or warranty claim?
Email hello@arcctvlife.shop with your order number, model, issue details, and supporting photos or video. Do not ship a product until instructions are provided.
How do I contact support or submit feedback?
Email hello@arcctvlife.shop, call +1 (303) 412-7891, or use the Feedback form linked in the footer.